select

Contact Us

(Send us comments using the form below)

New Subscriptions

Subscriptions Support

User Support

  • For questions such as "I cannot login to my account" or "The videos will not play correctly on my computer," please see our Help page.

Contact McGraw-Hill Professional Digital Sales

For information regarding trial access, pricing, or placing an order please contact us.
Email: digitalsales@mhedu.com
Phone (U.S.): 1-877-840-2297
Phone (outside the U.S.):
  • Africa: 1-410-329-1853
  • Australia: 1-212-512-3994
  • Asia (excluding India and Pakistan): +6568688134
  • Southern Asia:
    • India: 1-212-512-3994
    • Pakistan: 1-410-329-1853
  • Canada: 1-905-430-5112
  • Europe: 1-212-512-3994
  • Latin America: 1-212-512-3994
  • Middle East: 1-410-329-1853

New subscriber FAQ

Institutional subscriptions

Individual subscriptions

Institutional subscriptions

What is the subscription price?

Please visit the SUBSCRIPTIONS section of AccessPhysiotherapy or contact us for specific pricing information.

When does my subscription start?

Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins.

How can I evaluate the site before I make a purchase decision?

Please contact us to set up a free 30-day trial of AccessPhysiotherapy.

Can AccessPhysiotherapy accommodate multi-user licenses by IP address or User Name/Password configurations?

Yes. See the Methods of Access Information section below.

Individual subscriptions

What is the subscription price?

See posted subscriptions rates for Individual Users.

When does my subscription start?

Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins.

How can I evaluate the site before I make a purchase decision?

AccessPhysiotherapy allows you to view abstract level content before requiring you to login to the site. This means you can browse the site, view the available textbooks and their tables of contents, and see what videos, Q&A sources, and other content is available on the site before you are asked to purchase.

Subscriptions Support FAQ (for existing customers)

Institutional subscriptions support

Individual subscriptions support

Institutional Subscriptions Support FAQ

Where can I find information on usage statistics, MARC records, and other such details?

Please consult the AccessPhysiotherapy Librarian Resource Center for this type of information.

How private is the information that I supply in my registration form?

The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for AccessPhysiotherapy. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in AccessPhysiotherapy.

How do I purchase the books featured on this site?

McGraw-Hill medical books are available for sale at http://www.mhprofessional.com/.

Can AccessPhysiotherapy be incorporated into my institutions federated search engine?

AccessPhysiotherapy provides a ContentShare API for libraries that wish to incorporate AccessPhysiotherapy content directly into their local search results. The ContentShare API is a search-engine-friendly data set placed in a secured location. The specifications for crawling, incorporating results, and linking directly to AccessPhysiotherapy assets from results will be provided to active subscribers on request. If your institution wishes to incorporate AccessPhysiotherapy in its federated search engine, please use the Contact Us form ("Ask a subscription question" option).

Is AccessPhysiotherapy OpenURL enabled?

Yes. All McGraw-Hill "Access" sites are OpenURL-enabled.

What is the benefit of OpenURL?

Now thousands of links to chapters and books from inside AccessPhysiotherapy can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns. The institution's OpenURL

What technical jargon should I know?

AccessPhysiotherapy creates an extra link named "Full-text" next to each article reference or suggested reading on AccessPhysiotherapy that has a PubMed ID (PMID). Only institutions that have registered an OpenURL link resolver base URL with AccessPhysiotherapy will see these new links. Below is an example:
Eisenberg DM et al: Perceptions about complementary therapies relative to conventional therapies among adults who use both: results from a national survey. Ann Intern Med 2001;135:344. [PMID: 11529698] [Full-text]The new links will be OpenURL 1.0-compliant and will consist of two parts:
  • baseURL -- supplied by institution. Normally in a format similar to "http://openurl.institution.orb/resolve"
  • OpenURL parameter string -- consists of one global identifier. Generally resembles "?rft_id=info:pmid/11529698"

How do I set up my institution for this?

If you wish to set up OpenURL link resolvers, please email OnlineCustomer_Service@mcgraw-hill.com. Please specify that your email pertains to setting up OpenURL link resolvers for your institution's AccessPhysiotherapy account and provide your institution's baseURL. We will confirm when set up is complete.

Individual subscriptions Support FAQ

Can I share my individual subscription with others?

No. Individual subscriptions are licensed only to the user who purchased the subscription. When you agreed to the Terms of Service Agreement, you agreed to keep your User Name and Password confidential.

What if I forget my user name and/or password?

You can retrieve your login information using our online Password Reminder.

How private is the information that I supply in my registration form?

The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for AccessPhysiotherapy. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in AccessPhysiotherapy.

How do I purchase the books featured on this site?

McGraw-Hill medical books are available for sale at http://www.mhprofessional.com/.

Methods of Access

AccessPhysiotherapy offers a full suite of access options for institutions, including:

IP Authentication.

Institutional subscribers submit their network IP ranges to McGraw-Hill during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.

Referring URL/Domain.

Institutional subscribers can place registered links to AccessPhysiotherapy behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill during subscription setup. These links will then automatically and seamlessly log the user into AccessPhysiotherapy every time they are clicked.

EZproxy Configuration

Remote access to AccessPhysiotherapy via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:

Title AccessPhysiotherapy
URL http://www.AccessPhysiotherapy.com/
Domain AccessPhysiotherapy.com
Domain books.mcgraw-hill.com

Athens Authentication

If you have an Athens Organization ID that you would like to register, please email us at OnlineCustomer_Service@mcgraw-hill.com.

Username/password

The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service@mcgraw-hill.com and ask them for your AccessPhysiotherapy username and password.

Key Contacts

  • Access and password issues: Please contact Online Customer Service by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (Toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify your question pertains to AccessPhysiotherapy.
  • Functionality issues: Please contact the Help Desk by e-mail at techsupport@mhprofessional.com, fax at (U.S.) 1-617-783-4375, or telephone at 1-888-307-5984 (U.S.) or 1-617-746-2874 (from outside the U.S.).
  • For renewal information (including pricing): digitalsales@mhedu.com
  • For marketing materials and assistance: digitalmktg@mhprofessional.com

Not sure who to contact? Have comments or feedback you would like to share? Email us at AccessPhysiotherapy@mcgraw-hill.com or use the contact form below and we'll route your question appropriately.


Your Feedback


Your comments and suggestions for AccessPhysiotherapy will be greatly appreciated. If you provide us with your contact information, we will be able to reach you in case we have any questions.


Comments




Contact Information (Optional)

First Name:
Last Name:
Title:
E-mail:
Phone:
Fax:


Please Note: Contacting us via e-mail reveals your e-mail address and any other information you include. We will use this information to help us fulfill your order or respond to your inquiry. If you would like to confirm the accuracy of the information we have collected from you, or if you have questions about the uses of this information, please email: OnlineCustomer_Service@mcgraw-hill.com

For more information about McGraw-Hill Professional's Customer Privacy Policy or a complete listing of The McGraw-Hill Companies' brands, visit our Web site at http://www.mcgraw-hill.com.